Five9

is hiring a

Data Scientist AI and Automation

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Data Scientist for the AI & Automation Solutions team will provide expert guidance on NLP concepts, assist in technical design reviews, build text corpuses for classification models, leverage all available data for the purposes of training/re-training intents, develop and execute virtual agent performance measurement strategy, and continuously research and prototype the latest data science concepts related to NLP and NLU.

The Data Scientist is responsible for working with the AI & Automation Solution Consultants, Enterprise Architects, IVA Developers, and Conversational Designers to ensure highest levels of accuracy and performance in AI based solutions such as virtual agents, agent guided solutions, and others.

Job Requirements

NLP: Knowledge of NLP concepts and hands on experience in building Text classification ML/statistical model and implementing entity extraction algorithms. Ability to make data driven decisions to train and re-train virtual agent intents. Experience with extracting relevant data from user transcripts including cleaning, lemmatizing and building text corpus for building classification models

Machine Learning: Knowledge of and experience with designing and implementing algorithms (clustering, decision tree learning, GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc), and the ability to articulate their real-world advantages and drawbacks.

Statistical Methodology: Knowledge of advanced techniques and concepts (sampling, A/B testing, regression, properties of distributions, statistical tests and proper usage, etc). Ability to understand model performance

Business acumen: You understand the bigger picture for customers and the business and know how to probe beyond stakeholders’ stated requests to really understand their needs and the value of information.

Required Qualifications

• Graduate degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering or similar quantitative field.
• 8+ years’ experience in Python, R, and applied statistics
• 6+ years’ experience with bot frameworks such as IBM Watson, Amazon Lex, and Google Dialogflow
• Experience with Big Data tools such as Elasticsearch, Logstash and Kibana, Apache Kafka, NiFi, Apache Spark, Neo4J, Predictive Insights, and Splunk.
• Experience with Deep Learning Frameworks.
• Experience with interpretability of deep learning models.
• Python experience with ML libraries, such as SciKit Learn, TensorFlow, and Keras on both CPU and GPU compute architectures.
• Hands on experience in working on platforms/environments such as Rasa is a plus
• Hands on experience with GTP3 or GTP-J is a ++

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our Total Reward Package Also Includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$100,900—$196,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.